Posts by Carol Ross
Working with Head and Heart
The Universe must be trying to tell me something. While I am adept at using both head and heart in working with clients, I’ve failed miserably with my family. After the second blow-up with a family member in less than 24 hours, my husband said: "You seem to get along with your clients, but when…
Read MoreTaking the Time to Be Nice
I recently ordered online a birthday gift for my son. In the order form, there was a field for company name. I put in "self-employed ." A few minutes after submitting my order, I received this email from the owner of the company: Hi there, I noticed you filled in Self Employed for company name…
Read MoreThere’s Room for All Voices
Don’t miss this video of a discussion, led by sports commentator, Bob Costas, to hear all about the virtues and dangers of blogs. The lively conversation starts with the editor of a sports blog that gets 10 million hits a month, adds in a profanity-spewing Pulitzer Prize winning journalist, and finally, a professional athlete, who…
Read MoreWisdom on Living Replaces Workplace Tchochke
In past postings, I’ve mentioned Randy Paugh, the Carnegie-Mellon professor dying of pancreatic cancer and the phenomenon of his last lecture. I was intrigued recently when I received an email from a friend who said this: "My manager showed this video to our group recently as our reward for meeting a milestone…His lecture is not…
Read MoreHow Signing Up for a 401K Can Be Fun
This YouTube posting, in the format of a movie trailer, provides an interesting example of how Best Buy is using new media to connect with their employees and engage them in something pretty dry—signing up for a 401K. This relates to ABV in two ways: • Technology is being used strategically based on the audience…
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