Posts by Carol Ross
Lego Serious Play
For a truly whole brain approach to working with teams, read this article in the Atlanta Journal-Constitution on LEGO SERIOUS PLAY, a problem-solving and communications methodology. I’ve been using LEGO SERIOUS PLAY with teams for the last few years, with wonderful results. Robert Rasmussen, my partner in this work, led the development of this work…
Read MoreDelighting the Customer
A friend of mine bought a new car from a dealer showroom. He asked the floor manager for a bottom line price that included everything, including trade-in of his old car. The final price to take the car home. My friend negotiated a price that fit his budget. Yet when it came time to do…
Read MoreBetter Labels
Researcher, Michael Wolf, an assistant professor of preventive medicine at Northwestern University, is working on the design of presciption bottle labels. His big question, "Why are we not phrasing things properly on bottles?" points to a pragmatism that most of us don’t associate with design. His example: Using the words "take at 8am and 5pm"…
Read MoreThree Years Ago
Three years ago, I was struggling to make a living. I had the mindset of a technician, looking for that next job, hoping for the phone to ring. I had been focused on learning the craft of coaching. After finishing my formal coaching training, there were no more goals on the horizon. I had no…
Read MoreNetworking, Time Off, and Doing What You Love
Marci Alboher interviews Herminia Ibarra, the author of one of my favorite books on career transition, Working Identity. The interview brings out some great points about networking and time off. It was from Ms. Ibarra’s book that I first realized the importance of building new networks when changing careers. And her idea of moving into…
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