Posts by Carol Ross
Uncommon Common Sense
Every once in awhile, I read something that makes such good common sense that it makes me wonder why it’s so rare. In a Wall Street Journal interview, the soon to be retiring CEO of United Technologies, George David, talks about opportunities for productivity being everywhere and the link to education. A few choice quotes:…
Read MoreThe Power of Story, Part 2
In a posting earlier this year, I noted a commencement speech by Steve Jobs as an example of how powerful stories can spread like wildfire. Last week, the Wall Street Journal reported an effective marketing tool used by Wells Fargo in gaining new customers for its private-banking arm (read: managing rich people’s money). The bank…
Read MoreWhat It Looks Like to Be a Boundary Crosser
Congrats to fellow boundary crosser, Ron Helman, who recently won New Mexico’s version of the Grammy for Best Instrumental Performance for his CD, "Reflections of Beauty" at the 2007 New Mexico Music Awards ceremony. I first met Ron at the International Coaching Federation conference last November. I was intrigued when he introduced himself as a…
Read MoreWhat Makes Me Happy
What I’m noticing makes me happy these days: New filing cabinets. Actually the thought of new filing cabinets makes me happy. I’ve been living with stacks of files on my office floor and on countertops for the last year. Customer service that makes my life easy. The sales person at the office furniture store was…
Read MoreBeing Well-Used
I recently published an article on HR.com on what it means to serve others well. It’s taken from my experience in working with teams, but I’m guessing that it describes other types of situations around service. Would love to hear your own experiences of being well-used–what it looks like, how it feels, when you experience…
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