Building a Business

Last night, I facilitated a panel discussion of coaches and consultants on the topic of building successful businesses. If you’ve never had a chance to ask a group of regular business people what they’ve done that’s worked, I can tell you it’s a real kick. The event was billed as learning from "giants." One of…

I blogged last month about my experience with great customer service provided by a man named Rico. Here’s the other side of the coin—what happens when a customer is treated poorly. Unfortunately, I think this side of the coin is a lot more familiar to most of us. My husband and I were discussing where…

I played the word game, Scrabble, with my husband last week. It had been years since we played, just the two of us, mano a mano. We both love word games and are competitive. We each have taken so long on a turn, hoping to eek out a few extra points with a better word,…

My husband has unwittingly helped me see what it really means to have a niche in coaching and writing. In the past, I have asked him to review marketing materials as well as articles that I’m working on. He has always been polite and reserved with his input–commenting more on the grammar rather than the…