Ideas for a Better Life

Last week, I was in a local bakery, a franchisee for Great Harvest Bakery Company. They are known for giving out fresh slices of warm bread and making available butter for slathering on. It’s a great way to make a sale. I go in there after I’ve gone to the ski rental place next door,…

Try this out. Find a quiet place. Get comfortable and relaxed. With pen and paper handy, Imagine that your annual salary is $5K. How do you feel and what are your thoughts? Now imagine that your salary is $25K. How do you feel and what are your thoughts? Now imagine that your salary is $50K.…

I just finished the book, Love is the Killer App by Tim Sanders. Sanders talks about love in the business world, lovecats, and bizmates. While I couldn’t always go with the language (and I’ve been out of Corporate America for several years), I could resonate with his main point. When we genuinely care about the…

"Please know that it’s never our intention to inconvenience our best customers." I wonder if customer service reps have been reading too many Dilbert comic strips. Scott Adams couldn’t have come up with a better line. This was part of an email that a friend of mine received from an airline, after her luggage had…

I attended a coaching workshop this past weekend where one of the themes was declaring our breakdowns—the place where we know we are incompetent. Everyone is incompetent in something. We don’t want to admit it. Especially me. I thrive on being competent. I’m proud to be competent. I abhor being incompetent. The instructor, Julio Olalla,…