Posts by Carol Ross
What Clinton Knows About Networking
Last month, I blogged about the book, the 4-Hour Work Week, by Timothy Ferriss. I also recommended the book in my monthly ezine. (If you are not on the list, sign up in the left menu bar, second box down and you’ll also get a free article on living well). One of the faithful readers…
Read MoreAre You Working In or On Your Career?
Michael Gerber, the small business guru, and author of The E-Myth Revisited, has a favorite question: “Are you working in your business or on your business?” If you are doing the former, you are what Gerber calls “the technician,” the person delivering the service or making the product. These are plumbers who start plumbing businesses,…
Read MoreLego Serious Play
For a truly whole brain approach to working with teams, read this article in the Atlanta Journal-Constitution on LEGO SERIOUS PLAY, a problem-solving and communications methodology. I’ve been using LEGO SERIOUS PLAY with teams for the last few years, with wonderful results. Robert Rasmussen, my partner in this work, led the development of this work…
Read MoreDelighting the Customer
A friend of mine bought a new car from a dealer showroom. He asked the floor manager for a bottom line price that included everything, including trade-in of his old car. The final price to take the car home. My friend negotiated a price that fit his budget. Yet when it came time to do…
Read MoreBetter Labels
Researcher, Michael Wolf, an assistant professor of preventive medicine at Northwestern University, is working on the design of presciption bottle labels. His big question, "Why are we not phrasing things properly on bottles?" points to a pragmatism that most of us don’t associate with design. His example: Using the words "take at 8am and 5pm"…
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