More on Grace
I received an email from someone who read my post on Grace. There is one line from the email that keeps going through my mind: "Grace is God's presence (wisdom, truth and love) poured over you in this time and...
Where Are You, Rico?
I blogged last month about my experience with great customer service provided by a man named Rico. Here’s the other side of the coin—what happens when a customer is treated poorly. Unfortunately, I think this side of the coin is...
Grace
The following post was written last spring, before this blog was up and running. It seems particularly appropriate today. Last night, a family member was admitted to a hospital for psychiatric evaluation. Life continues to teach me about tough love...
Falling in Love with Conflict
I was in a training class for advanced coaching skills recently. One of the things that I got out of the class was the idea that conflict is a signal of something new trying to emerge in a system. The...
Katrina, Part 2
The aftermath of Katrina continues to unfold. I have forgotten if this is week 3 or 4. The stories have shifted in tone from “how could this happen?” to “what happened?” to “who screwed up?” to “what will we do...
Habits for Happiness
A friend and colleague of mine, Shawn Snelgrove, runs a business, Brainstorming A La Mode, about creativity. In her newsletter, she references Richard Koch and his book, "80/20 Principle: The Secret to Success by Achieving More with Less" . Koch...
The Outcome Matters
I've been playing engineer this week--trying to figure out the intracies of autoresponders (that slick software that automatically emails you after subscribing to a newsletter), merchant accounts, blog templates, and even messing with HTML code. I especially enjoyed changing the...
Brianna Joanna
I have an imaginary daughter. She’s about 13 years old (give or take a few months), has thought about modeling, loves Pottery Barn bedroom furnishings, and is just about ready to start those SAT prep courses. Brianna Joanna is the...